Shipping and Delivery
How long will it take for my gift to arrive?
Orders to Vancouver, Whistler, Squamish and Pemberton generally take up to 48 hours from the time they are ordered to the recipients front door. Need it sooner or have a specific date in mind - please include this in the notes section at checkout or send an email to email@example.com and we will be happy to work with your deadlines.
Orders shipped with Canada Mail can take between 5-10 days.
What are your shipping fees?
Squamish free delivery Monday - Friday.
Please note that bulk order deliveries (over 5 boxes at a time incur a $10.00 delivery surcharge per gift).
Whistler - $20.00, Monday-Friday
Pemberton, Vancouver $25, shipped via courier
British Columbia - Shipping rates:
$20 flat rate shipping across BC for our smaller boxes.
$30 for our larger boxes - eg. Nourish and Home.
We do not usually deliver locally at the weekend but if you are in a pinch please email firstname.lastname@example.org and we, of course, will try our best. There is an additional charge for weekend deliveries.
Do I need to be home in order to accept my gift?
We will give the recipient a heads up on a time that the gift will be delivered. In order to keep our business as contact-less as possible the gift will be left at the recipients door and we will contact the phone number we have on file to inform them of a successful delivery. As most of our gifts include food items, in the summer months, we do ensure that someone is home for local delivery to keep our bears safe. Please include any apartment codes or other details including an email or phone number for the recipient so that we may need to have a successful delivery.
Do you include a card with a personalized message?
Yes, each gift includes a handwritten note card for the recipient. You can write your personalized message at the checkout.
Can I add alcohol to my gift?
Yes please do email email@example.com before making a purchase and we can help you select the best option for your gift box.
Do you create custom orders?
Yes, We love to hear your ideas. Get in touch and we can help you curate the perfect gift for your loved one.
What is your lead time for multiple orders?
For custom orders of 10 or more gifts we like to give a lead time for 4-6 weeks.